Help! I'm having trouble viewing the website.
If you are having trouble with the website, check to make sure that your web browser supports Javascript/Jscript and that it's turned on (note that Javascript isn't the same as Java, which isn't required for this website). You cannot view the website with a browser that does not handle Javascript. A browser capable of handling Cascading Style Sheets and cookies is recommended. Both Netscape and Internet Explorer are available as free downloads, and we recommend using Netscape 4.0 or Internet Explorer 4.0, or a newer version. If you don't have access to a web browser that can handle this (AOL browers included), please call us and we'll be happy to set up your account and profile(s) for you.

When I send an email to admin@dataswitch.com I get a funny looking email back within a few minutes. What is it?
The initial email is a ticket from our help desk that we have received your request for help. We use these tickets to track response time and solutions to customer issues. We ask that when corresponding to an issue, you do so by replying to the initial ticket that was generated, or a ticket that was issued as a follow up to the original. You will notice that the subject line of each ticket includes ENTRY=xxxx and PROJ=xxxx. Please do not remove this information from the subject line, or a separate ticket will be generated, and we may be unable to tie your message back to your original concern.

What happens when my account expires?
You will be notified and bulletins will no longer be sent to any of your profiles until the account is reactivated through payment or credit. The account will not be deleted and you may still log in, but we will pass over your email address when sending out future administrative announcements.

How may I cancel my account? May I request a refund?
If you wish to cancel your account, you may either request that we delete it prematurely or you can simply let your account expire. If you'd like us to delete your account, please either call us or email us your request. You must include your username and password for security purposes. If you are unsatisfied with the service and desire a refund, we will gladly refund any money remaining in your account minus a $2.00 processing fee. Requests for refunds must be made via telephone.

Company policy won't allow me to subscribe to a payment-based service. Is there any way around this?
Email us and let us know your situation. We will attempt to work out a suitable solution on a case-by-case basis.